At iCasinoLab, we take your privacy seriously. This policy explains what information we collect, how we use it, and how we keep it safe when you use our website, wallet, and gaming services.
To provide our services, we need to collect certain details from you. This includes:
- Account Information: Name, email address, phone number, and date of birth.
- Financial Data: Wallet balances, transaction history, deposit methods, and withdrawal details.
- Verification Documents (KYC): Copies of your ID, passport, or proof of address. We need this to comply with legal laws and prevent fraud.
- Technical Data: Your IP address, device type, and browser information to help our “Fraud Radar” detect suspicious activity.
We use your data to make the platform work for you. Specifically, we use it to:
- Process Payments: Handle your deposits, transfer funds to your wallet, and process your withdrawals.
- Verify Identity: Confirm you are legally allowed to use our services (KYC checks).
- Provide Support: Help our support team resolve your tickets and answer questions.
- Improve Security: Monitor for fraud, money laundering, and unauthorized access.
- Communication: Send you important updates about your account or new features (you can opt out of marketing emails).
We do not sell your personal data. However, we may share necessary information with:
- Payment Providers: To securely process your credit card, bank transfer, or crypto transactions.
- Vendors: If you are playing a game provided by a specific partner, they may need limited data to run the game.
- Legal Authorities: If required by law, we must share information with regulators or law enforcement to prevent crime.
We use banking-level security to protect your data.
- All financial transactions are encrypted.
- Your personal information is stored on secure servers.
- We strictly control who has access to your data within our company.
Depending on where you live, you have rights regarding your data:
- Access: You can ask to see the personal data we hold about you.
- Correction: You can ask us to fix incorrect information in your profile.
- Deletion: You can ask us to delete your account and data, provided we are not required by law to keep it for financial records.
We use “cookies” to recognize you when you return to our site. This keeps you logged in and helps the site load faster. You can disable cookies in your browser settings, but some parts of the site may not work correctly.
Our services are strictly for users aged 18 and older. We do not knowingly collect data from children. If we discover a minor has created an account, we will delete the data and close the account immediately.
We may update this Privacy Policy as our platform grows. We will notify you of any major changes via email or a notice on your dashboard.
If you have questions about your privacy or want to exercise your data rights, please contact us:
- Email: contact@icasinolab.com
